Reviews
4.8
(73 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jaguar-Land Rover Sacramento
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5.0
I would like to express my appreciation to your sales
May 27, 2024
By Christine on DealerRater
I would like to express my appreciation to your sales team for their outstanding performance especially Peirce M, is wnderful, his hard work, commitment to excellence are unparalleled. He is focus on customer satisfaction, very helpful and easy to talk to. He deserve a raise!!...i didnt meet Phillip Barna butif he is the manager the day I came in, he is great too. i talked to Casey in finance, he is great too!..and Tim who i talked to over the phone is great as well. If Overall your dealerahip is one of the best i've been into. I would recommend your team 100%...Thank you for a great experience!
5.0
I would like to express my appreciation to your sales
May 27, 2024
By Christine on DealerRater
I would like to express my appreciation to your sales team for their outstanding performance especially Peirce M, is wnderful, his hard work, commitment to excellence are unparalleled. He is focus on customer satisfaction, very helpful and easy to talk to. He deserve a raise!!...i didnt meet Phillip Barna butif he is the manager the day I came in, he is great too. i talked to Casey in finance, he is great too!..and Tim who i talked to over the phone is great as well. If Overall your dealerahip is one of the best i've been into. I would recommend your team 100%...Thank you for a great experience!
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Casey Shears
- Phillip Barna
- Peirce McDermott
0 people out of 0 found this review helpful.
Dealer response
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
I left the dealership with my Land Rover Defender and a
May 18, 2024
By QAIS_JAMS on DealerRater
I left the dealership with my Land Rover Defender and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience! Enjoyed working with Brandon and Casey, They were very professional and took care of all our questions/concerns.
5.0
I left the dealership with my Land Rover Defender and a
May 18, 2024
By QAIS_JAMS on DealerRater
I left the dealership with my Land Rover Defender and a big smile on my face, all thanks to this exceptional salesman's dedication and expertise. I highly recommend them to anyone in search of a great car-buying experience! Enjoyed working with Brandon and Casey, They were very professional and took care of all our questions/concerns.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Casey Shears
- Brandon Tripp
0 people out of 0 found this review helpful.
Dealer response
Thank you for choosing Jaguar Land Rover Sacramento. Your feedback and rating mean a lot to us. We're glad Brandon and Casey were able to help, and we hope to see you again!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
Very professional, very knowledgeable, very friendly very
May 18, 2024
By GUDIT on DealerRater
Very professional, very knowledgeable, very friendly very attentive and sensitive to their customer’s needs and concerns.
5.0
Very professional, very knowledgeable, very friendly very
May 18, 2024
By GUDIT on DealerRater
Very professional, very knowledgeable, very friendly very attentive and sensitive to their customer’s needs and concerns.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Phillip Barna
0 people out of 0 found this review helpful.
Dealer response
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
The dealership was incredibly helpful and assisted me in
May 15, 2024
By cabanab98 on DealerRater
The dealership was incredibly helpful and assisted me in such a gracious and kind manner.
5.0
The dealership was incredibly helpful and assisted me in
May 15, 2024
By cabanab98 on DealerRater
The dealership was incredibly helpful and assisted me in such a gracious and kind manner.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Peirce McDermott
0 people out of 0 found this review helpful.
Dealer response
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jaguar Land Rover Sacramento, we look forward to having you as one of our valued customers for many more years to come!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
I have to say this is one of our best experiences buying
May 15, 2024
By JIMCHIODO on DealerRater
I have to say this is one of our best experiences buying a car. We have purchased a lot of cars in the last few years.We are also strong supporters of the Niello group and have purchased many cars here. Brandon is very professional and knowledgeable of the product. Very good at explaining the details and making us feel comfortable through the entire process.I made it a point to acknowledge our great experience with him and and the finance member who also assisted through the process. They both did well at explaining all the extra benefits that Niello orders for a long term safe and fun driving experience. We just go through cars often and we were not able to take advantage of these great options. We will certainly keep Niello at our very top of the list as our preferred auto purchase and servicing options.
5.0
I have to say this is one of our best experiences buying
May 15, 2024
By JIMCHIODO on DealerRater
I have to say this is one of our best experiences buying a car. We have purchased a lot of cars in the last few years.We are also strong supporters of the Niello group and have purchased many cars here. Brandon is very professional and knowledgeable of the product. Very good at explaining the details and making us feel comfortable through the entire process.I made it a point to acknowledge our great experience with him and and the finance member who also assisted through the process. They both did well at explaining all the extra benefits that Niello orders for a long term safe and fun driving experience. We just go through cars often and we were not able to take advantage of these great options. We will certainly keep Niello at our very top of the list as our preferred auto purchase and servicing options.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Brandon Tripp
0 people out of 0 found this review helpful.
Dealer response
Thank you, Jim, for your business and this review. We're happy to hear that Brandon and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
3.0
Sales process was laborious (took 3 hours from time I
May 13, 2024
By DROBERTS95 on DealerRater
Sales process was laborious (took 3 hours from time I said I wanted the vehicle I bought). Sales manager was reasonably accommodating in arriving at a trade-in value for my Range Rover. Finance was distressingly mis-leading and actually bordered on high-pressure, which surprised me for a quality dealership.
3.0
Sales process was laborious (took 3 hours from time I
May 13, 2024
By DROBERTS95 on DealerRater
Sales process was laborious (took 3 hours from time I said I wanted the vehicle I bought). Sales manager was reasonably accommodating in arriving at a trade-in value for my Range Rover. Finance was distressingly mis-leading and actually bordered on high-pressure, which surprised me for a quality dealership.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Shane Launitz
- Bryce Pratt
0 people out of 0 found this review helpful.
Dealer response
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
Hands down, the best experience I have ever had when it
April 29, 2024
By hasabumutima23 on DealerRater
Hands down, the best experience I have ever had when it comes to purchasing a vehicle. The professionalism I received from Karan Sood, Bryce and Summy Rayyan was exceptional! I will be seeing this team again in 3 years. Additionally, Casey Shears from the finance department did his best to get me the best deal possible. He is an ACE just like Karan. Usually, some salers judge you before even knowing you. Not at this dealership. Hats off for your excellent service and professionalism! Thank you for your kindness,Raymond-Lamber.
5.0
Hands down, the best experience I have ever had when it
April 29, 2024
By hasabumutima23 on DealerRater
Hands down, the best experience I have ever had when it comes to purchasing a vehicle. The professionalism I received from Karan Sood, Bryce and Summy Rayyan was exceptional! I will be seeing this team again in 3 years. Additionally, Casey Shears from the finance department did his best to get me the best deal possible. He is an ACE just like Karan. Usually, some salers judge you before even knowing you. Not at this dealership. Hats off for your excellent service and professionalism! Thank you for your kindness,Raymond-Lamber.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Karan Sood
- Casey Shears
- Bryce Pratt
- Sammy Rayyan
0 people out of 0 found this review helpful.
Dealer response
Here at Jaguar Land Rover Sacramento, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
By far, the best experience I have ever had in purchasing
April 28, 2024
By SLKUYKENDALL on DealerRater
By far, the best experience I have ever had in purchasing a vehicle. Of which, have been 6 previous Range Rovers. The professionalism, from Peirce McDermott was outstanding! I’ll be seeing him again in 3 years. Also, Casey in your finance department went above and beyond to get me the best possible deal. He’s an ACE as is Peirce. Thank you kindly, Sammi Kuykendall
5.0
By far, the best experience I have ever had in purchasing
April 28, 2024
By SLKUYKENDALL on DealerRater
By far, the best experience I have ever had in purchasing a vehicle. Of which, have been 6 previous Range Rovers. The professionalism, from Peirce McDermott was outstanding! I’ll be seeing him again in 3 years. Also, Casey in your finance department went above and beyond to get me the best possible deal. He’s an ACE as is Peirce. Thank you kindly, Sammi Kuykendall
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Edgar Gonzalez
- Casey Shears
- Bryce Pratt
- Peirce McDermott
0 people out of 0 found this review helpful.
Dealer response
Thank you, Sammi! It's great to hear that Peirce and Casey were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jaguar Land Rover Sacramento!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
4.0
Went to look for a specific used car they had in stock.
April 23, 2024
By JAMIE_NGUYEN on DealerRater
Went to look for a specific used car they had in stock. The team were kind and nice. As to negotiating for some better deals or perks, that wasn’t great. But the car was still a good deal, even if it was out of our budget.
4.0
Went to look for a specific used car they had in stock.
April 23, 2024
By JAMIE_NGUYEN on DealerRater
Went to look for a specific used car they had in stock. The team were kind and nice. As to negotiating for some better deals or perks, that wasn’t great. But the car was still a good deal, even if it was out of our budget.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Worked with:
- Karan Sood
- Casey Shears
0 people out of 0 found this review helpful.
Dealer response
We are so glad that we had the opportunity to work with you, Jamie, and that our team could make this a good experience. We look forward to continuing to serve you in the future!Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
5.0
Great service, they got me in and in the least amount of
April 22, 2024
By LIONELDYER on DealerRater
Great service, they got me in and in the least amount of time.What a team
5.0
Great service, they got me in and in the least amount of
April 22, 2024
By LIONELDYER on DealerRater
Great service, they got me in and in the least amount of time.What a team
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worked with:
- Edgar Gonzalez
- Phillip Barna
- Brandon Tripp
- Michael Havard
0 people out of 0 found this review helpful.
Dealer response
Thank you for taking the time to write this review. Our customers are our top priority and your feedback is greatly appreciated! All of us at Jaguar Land Rover Sacramento are glad to have you as a customer.Eddie ThomasGeneral Managerethomas@niello.com(916) 283-7219
See all 73 reviews
